Details

• Department: Enterprise Clinical Informatics
• Schedule: Monday - Friday, 8 hour shift
• Location: Remote

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

We are seeking a highly skilled and experienced Senior Technology Specialist to join our dynamic Digital Learning and Enablement Team on a remote basis. In this key role, you will play a critical part in driving digital transformation across the organization by supporting the implementation, integration, and optimization of digital tools and platforms that enhance clinician experience, operational efficiency, and overall adoption. As a Senior Technology Specialist, you will act as a strategic technical advisor and hands-on expert, working closely with cross-functional teams including IT, product development and marketing, and clinical business units. You will assess business needs, recommend and configure solutions, provide technical leadership on digital clinical initiatives, and ensure seamless user onboarding and support. This is a unique opportunity for a forward-thinking professional who thrives in a fast-paced, virtual environment and is passionate about leveraging technology to improve user engagement and organizational performance.

• Lead the successful rollout of all digital adoption (i.e., Pendo, etc.) instances for clinical portfolios, leveraging project plans as needed to meet changing needs and requirements, ensuring all implementation goals are met on time and with high quality
• Offer skillful services developing content in Pendo/other DAS solutions for various clinical use cases that meet customer experience standards and add meaningful value to our clinicians
• Implement and enable Pendo/DAS instances including pages, features, and metadata (to support guide development and analytics)
• Complete various setup, configuration, and activation tasks, for a successful Pendo/DAS rollout
• Assist in training other team members and Pendo/DAS stakeholders, on how to effectively manage content and analytics within the Pendo/DAS system
• Acknowledge and address user needs (i.e., guide development assistance, enabling untagged pages and features, adjusting access permissions, etc.) in a timely and supportive manner
• Communicate project information and program outcomes to key stakeholders, team, and leadership/Executive sponsors
• Document and circulate documentation for clinicians, peers and leadership
• Serve as a first line of escalation for outstanding or unresolved support issues
• Own the partnership/collaboration with the clinical business units for Pendo/DAS use cases, IT, product marketing, and other key stakeholders
• Develop and maintain a deep understanding of industry best practices to inform content strategy

Requirements

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred.

Additional Preferences

• Bachelor degree in related field
• Healthcare experience with Electronic Health Systems (EHR) and other clinical technology systems
• Deep understanding (3-5 years) of Pendo platform (or parallel product i.e., WalkMe, WhatFix, etc.) gained through experience in a technical implementation, content development, product marketing, customer success or related role
• Experience with data analytics, developing/maintaining SmartSheets/Tableau reports for tracking/monitoring
• Experience with project management and content management systems (i.e., Jira, etc.)

Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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