Details

• Department: Remote Patient Monitoring
• Schedule: Monday-Friday
• Location: Remote

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

The Business Analyst in Clinical Transformation will play a critical role in supporting real-time issue resolution, stakeholder communication, and workflow improvement related to Clinical Transformation programs. This role provides end-to-end operational support, working closely with clinical end-users, technical teams, and vendors to ensure timely issue intake, validation, and resolution. The analyst will also support enhancement design, documentation, testing, and go-live coordination, while improving trust and transparency with market partners.

• Serve as the frontline contact for program related issue intake, routing, and resolution
• Provide real-time support to markets and internal teams, ensuring accurate issue tracking and timely feedback
• Validate, replicate, and confirm problems before routing to the appropriate resolution team
• Collaborate with help desk, IT, application support, and vendors to manage resolution workflows
• Communicate issue status and disposition to stakeholders, maintaining transparency and trust
• Monitor compliance with SLA expectations and escalate appropriately
• Support the full program data lifecycle: from native EHR entry through ADDG, SF, ADSI, and Registry systems
• Document user stories, business and functional requirements, and system enhancement requests
• Support the development of end-user documentation, training materials, FAQs, and internal knowledge base content
• Support clinical and business teams with ongoing training and adoption
• Manage or support projects ranging from small enhancement deployments to full go-lives
• Track time and tasks using project tracking software (e.g., Jira, ServiceNow, Trello)

Evaluate, implement and maintain assigned business systems and applications.

Assist in evaluating proposals for data collection through an understanding of the functional area's business and applications needs.

Assist in planning and implementing activities required for the collection and analysis of data related to departmental business needs, including the development of data collection systems.

Maintain specific departmental data collection systems (eg , databases and spreadsheets) by troubleshooting problems, providing user support and education and promoting integration with other systems.

Develop and run basic queries and other data collection spreadsheets to support assigned business areas and organize them in a format for ease of review and use.

Distill business processes to key functions and create and document processes to identify opportunities to automate and/or improve an existing process.

Assist in conducting complicated and detailed analyses of data relative to the applicable business function.

Requirements

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Additional Preferences

• Bachelor degree in Business, Information Systems, Computer Science, or related field.
• 1+ years’ experience as Business Analyst or Implementation Analyst.
• Experience supporting clinical end users and operational teams
• Working knowledge of EHRs (Athena, Cerner, or Epic) and data reporting systems
• Familiarity with SQL or ability to analyze and interpret structured data
• Fluent in business process mapping and use of flow diagram software (Visio, SmartDraw, etc.)
• SQL development experience preferred but not required
• Exceptional verbal and written communication skills with strong team orientation with excellent interpersonal skills.
• Excellent organizational, project management abilities, strong analytical and problem-solving skill

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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