Details

• Department: Infra Architecture
• Schedule: 8 hour shift, Monday-Friday
• Location: Remote
• Salary: $110,240 - $153,649 per year

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

Job Summary:

We are seeking a highly skilled Senior Specialist in Service Engineering to drive end-to-end service delivery across our infrastructure platforms. This role focuses on operational excellence, automation, resilience, and lifecycle governance. The ideal candidate will bring deep expertise in infrastructure technologies, a strong understanding of ITIL practices, and a passion for building scalable, reliable services that enable business success.

Key Responsibilities:

• Service Design & Architecture
• Define and implement infrastructure services across compute, storage, network, and cloud platforms.
• Partner with architecture, operations, and application teams to develop resilient and scalable service solutions.
• Maintain service roadmaps, lifecycle plans, and integration patterns.
• ITIL-based Service Management
• Actively participate in ITIL-aligned processes, including Incident, Problem, Change, Configuration, and Release Management.
• Contribute to root cause analysis and post-incident reviews, and support continuous service improvement (CSI) initiatives.
• Automation & Operations
• Coordinate the development and maintenance of infrastructure-as-code, self-healing routines, and automated runbooks using tools such as Ansible, Terraform,or PowerShell.
• Drive proactive monitoring, alerting, and observability improvements.
• Ensure capacity planning and infrastructure optimization.
• Governance & Lifecycle Management
• Maintain accurate service documentation and CMDB records.
• Lead service catalog management efforts, ensuring service definitions,and tiers are aligned with business goals.
• Ensure infrastructure services comply with security, and internal policy standards.
• Collaboration & Communication
• Act as a technical liaison between service engineering, infrastructure operations, product owners, and external partners.

Required Qualifications:

• 5+ years of experience in infrastructure engineering, operations, or service delivery.
• Deep knowledge of service management principles
• Strong understanding of enterprise infrastructure components (e.g., servers, networking, storage, cloud platforms).
• Understanding of automation tools (e.g., Ansible, Terraform, PowerShell).
• Familiarity with monitoring platforms (e.g.,Solarwinds, ScienceLogic) and incident response processes.
• Proven ability to create deployment documentation, runbooks, and standard operating procedures.
• Excellent cross-functional communication and documentation skills.

Preferred Qualifications:

• ITIL v4 certification (Foundation or higher).
• Experience in Service Engineering or Site Reliability Engineering (SRE) roles.
• Experience with ServiceNow or similar ITSM/CMDB tools
• Experience supporting mergers, acquisitions, or large-scale migrations.

Soft Skills:

• Excellent communication and collaboration skills
• Customer-service mindset with a proactive approach
• Ability to prioritize and manage multiple tasks effectively
• Analytical thinking and attention to detail
• Comfortable working in a fast-paced, high-availability environment

Requirements

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred.

Additional Preferences

#at #ascension #LI-Remote

Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

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