Details

• Department: Internal Communications Support Team
• Schedule: Full time
• Location: Remote
• Salary: $129,942.00 - $183,447.00 per year
• Eligible for an annual bonus incentive

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

As the Director, Internal Digital Strategy for the internal communications team at Ascension, operating in 19 states with 139,000 employees and $28 billion in annual revenue, you will manage the integration of Ascension’s associate-facing technology platforms focusing on usability, functionality and output. You’ll support the associate experience of internal communications platforms that support associates focusing on a strategy to increase unique visits, click-through rate, page views, engagement and usability. As a trusted partner and shared resource for our other internal communications systems teams and technology teams, you’re a collaborator, a top-notch communicator and an experienced program manager. The role will report to the Senior Director of Communications Channels.

Responsibilities

• Oversee digital transformation project, including connectivity of Oracle Fusion and UKG Pro cloud applications through a company intranet
• Collaborate with technology partners to strategically integrate communications channels with company information platforms
• Develop and execute a strategy for redesign of company intranet and other channels to increase engagement
• Work to create robust analytics and dashboards to better understand capabilities of company channels making recommendations based on user experience and data trends
• Establish and document best practices and governance for technology usage
• Drive data-based KPIs for channel integration, tied to strategic, operational and advocacy objectives
• Work closely with internal business partners to create strategies to drive engagement and share communications effectively
• Combine strategic thinking and big-picture perspective with attention to detail, clarity and focus
• Partner with and manage third-party vendors as needed

Complexity of Work

• Requires excellent understanding of technology including headless CMS platforms, product management skills, an eye for detail, technical savvy, and the ability to easily learn and manage new tools and systems.
• Ideally the candidate will also have a knowledge of the evolving healthcare audiences, deskless workforces.
• Must be able to work well across matrixed teams and demonstrate the efficiency and the delivery of reliable results in a fast-paced environment.

Requirements

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

Education

• Master's degree preferred.

Work Experience

• 7 years in a communications technology role, with experience leading internal communications technology initiatives
• Significant experience partnering with internal technology teams
• A keen understanding of user experience and needs
• Adept at project management and evolving new communications tools, processes and channels for large, matrixed organizations
• A people management background in a primarily remote setting
• A previous background that included oversight of company-wide communications strategies and tools

• Experience developing clear KPIs and reporting out to multiple teams, including senior executives
• Previous experience supporting an ERP implementation desired
• Experience working with LumApps or similar intranet platforms is preferred
• Experience with SiteCore preferred
• Experience with Oracle MAF and Java Script preferred

#LI-Remote

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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