ServiceNow Administrator

Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.

As required by our governmental client, this position requires being a US Citizen AND an active Secret clearance or the ability to obtain a Secret clearance to be considered.

The ServiceNow Administrator plays a crucial role in analyzing, designing, developing, customizing, and supporting Mission Iraq’s ServiceNow solutions, while also providing technical training to end-users. This position involves identifying, refining, organizing, documenting, and implementing business processes for the mission, in collaboration with the senior project manager, customers, and other subject matter experts.

Compensation & Benefits:

• Estimated Starting Salary Range for ServiceNow Administrator: Pay commensurate with experience.
• Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.
• Benefits are subject to change with or without notice.

ServiceNow Administrator Responsibilities Include:

• Provides application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite.
• Offers application support for the configuration of platform capabilities, including Knowledge Management, Service Request Management, and Service Portal.
• Deploys core functionality in an out-of-the-box ServiceNow system.
• Generates workflows and integrations with the latest ServiceNow technologies.
• Creates Automated Test Framework (ATF) tests associated with produced code.
• Works as part of an agile scrum team, supporting story point estimation and managing stories through their lifecycle.
• Manages multiple tasks by prioritizing based on client need and ensures quality standards and work performance.
• Quickly adapts to the customer dynamic environment and fosters innovative ideas.
• Designs, prototypes, implements, tests, and deploys business rules, technical solutions, and configurations on the ServiceNow platform.
• Provides subject matter knowledge to the ServiceNow application and implements modules and third-party integrations.
• Transforms business needs from the customer to tangible items within ServiceNow, from using available modules to creating new modules, and completes detailed documentation for workflows and services implemented within ServiceNow.
• Works with process managers to understand business functionality, pain points, and areas of improvement.
• Performs other job-related duties as assigned

ServiceNow Administrator Experience, Education, Skills, Abilities requested:

• • Minimum three years of recent experience as an analyst or developer with one year of hands-on experience developing and maintaining ServiceNow.
• • Bachelor's degree from an accredited college/university or a minimum eight years of equivalent work experience.
• • ServiceNow Certified Administrator certification required.
• • Extensive knowledge in ITIL and ITSM processes.
• • Experience configuring and administering ServiceNow.
• • Hands-on experience in ServiceNow Catalog/Service Portal modules.
• • Ability to customize workflows, Business Rules, and UI Scripts using JavaScript.
• • Demonstrated strength in problem-solving, process improvement, and change management.
• • Experience with JavaScript, XML, HTML, CSS, and web service integrations.
• • Strong interpersonal and team orientation skills.
• • Passion for providing excellent customer service.
• Desired Qualifications:
  • ITIL Intermediate certification.
  • Prior experience in a consulting environment, preferably within the public sector.
  • ServiceNow Certified Application Developer certification.
  • ServiceNow Certified Implementer certification in ITSM.
  • ServiceNow IT Business Management/Project and Portfolio Management experience.
  • Clearance Level Required: Secret
  • Ability to pass pre-employment qualifications of Cherokee Federal.

Company Information:

Cherokee Nation Solution Link (CNSL) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSL, visit cherokee-federal.com.

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Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

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List Keywords: ServiceNow, ITSM, Administrator, Configuration, Customization, Workflow, Integration, JavaScript, ITIL, Agile, Secret Clearance.

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Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.