Front Desk Agent
Cherokee Nation Businesses
Job Description
Do you have a passion for service and a knack for creating lasting impressions?
Hard Rock Live Hotel is searching for a dedicated Front Desk Agent to join our welcoming team! As the first point of contact for our guests, you'll play a vital role in ensuring an exceptional experience from the moment they arrive.
Responsibilities
- Register guests, handle requests with a smile, and provide exceptional service throughout their stay.
- Quote accurate rates and room availability, ensuring guests find the perfect fit for their needs.
- Process reservations efficiently, answer guest questions, and provide local recommendations.
- Communicate important information and provide friendly assistance to all guests and callers.
- Collaborate with colleagues across departments to ensure a seamless guest experience.
- Utilize our hotel computer system and Microsoft Office products to streamline guest services.
Qualifications
- We're looking for someone with a minimum of a high school diploma (or equivalent) and at least 1 month of guest service experience in a similar role.
- Strong communication skills and the ability to work seamlessly with a team.
- Be prepared for a vibrant atmosphere with exposure to smoke, noise, and bright lights.
- This role requires the ability to lift and carry up to 50 pounds.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
- Basic computer skills and knowledge of Microsoft Office products
- Availability to work various shifts, weekends, and holidays.
About Us
Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!
Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.Here's what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
About the Team
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
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Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
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Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
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Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
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Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
Job Info
- Job Identification 27468
- Job Category Hospitality
- Posting Date 01/30/2025, 02:05 PM
- Degree Level High School Graduate
- Job Schedule Full time
- Job Shift Varies
- Locations Catoosa - Hard Rock Hotel & Casino (OK) (On-site)
- Regular or Temporary Regular