Cage-Player Services Supervisor

Ready to lead the financial pit crew? As the Cage Player Services Supervisor at Hard Rock, you'll ensure every transaction hits a high note, combining impeccable financial security and compliance with our signature Rock Star guest service. You'll supervise the team, manage all cash operations, troubleshoot high-level issues, and drive efficiency to keep the casino floor rocking. If you have sharp cash-handling acumen and a flair for leadership in a high-energy environment, we want you to manage the money behind the music!

• Supervise and direct staff, including scheduling, training, performance evaluations, and disciplinary actions.

• Complete job appraisals, corrective actions, and track attendance for the department.

• Ensure strict compliance with all tribal, federal, state, and local laws, as well as company policies and procedures, including Title 31 regulations.

• Identify, develop, and implement process efficiencies to improve operations.

• Creatively resolve guest and employee disputes, escalating issues as needed.

• Implement and oversee the casino's rewards program.

• Compile and analyze daily, weekly, and monthly reports and paperwork.

• Oversee ATM and kiosk cash levels, complete staff closeouts, and verify cash deposits.

• Verify funds at the beginning and end of each shift.

• Ensure currency transaction information is provided to applicable departments for reporting.

• Write checks for winnings over set thresholds and distribute required paperwork.

• Coordinate and audit operational and promotional inventory.

• Maintain the integrity and confidentiality of all casinos and guest information.

• High School Diploma or General Education Degree (GED) and 1-3 years of cash handling and/or customer service experience.

• Supervisory experience is preferred.

• Advanced knowledge of accounting, gaming, and regulatory requirements, including Title 31.

• Ability to lead, mentor, and advise a team effectively.

• Strong written and verbal communication, presentation, and computer skills, including proficiency in Microsoft Office products.

• Well-developed money handling skills with a proven ability to maintain accuracy.

• Advanced analytical and organizational skills.

• Must have and maintain a valid driver’s license.

• Ability to obtain and maintain licensing by the appropriate gaming authority.

• Ability to stand, sit, or walk for prolonged periods and lift objects up to 50 lbs.

• Availability to work varied shifts, including weekends and holidays.

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!