Front Office Shift Supervisor
People & HR, Operations
Catoosa, OK, USA
Are you a hospitality professional who enjoys leading teams and delivering outstanding guest experiences? As a Front Office Shift Supervisor, you'll play a key role in overseeing front desk operations, supporting staff development, and ensuring every guest receives exceptional service. This is a great opportunity for someone who is organized, guest-focused, and ready to take the next step in their hospitality career.
Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!
Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.Here's what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
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Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
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Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
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Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
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Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
Train and supervise front desk, bell and concierge personnel. Oversee the overall operation of the hotel front office.
EDUCATION AND EXPERIENCE
High School Diploma or General Education Degree (GED) and 1 year of guest and hotel experience.
OTHER REQUIREMENTS
- Knowledge of phone systems and hotel property management systems.
- Working knowledge of Microsoft Office products.
- Ability to multi-task and work in a fast-paced environment.
WORK ENVIRONMENT
Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise. Work will require varied shifts including, weekends and holidays, as needed. Work requires lifting objects up to 50lbs and standing for long periods of time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
- Prepares daily reports for management.
- Prepares work schedule for front desk, bell and concierge.
- Records and documents employee attendance and performance.
- Supervises and trains agents within front desk, bell, concierge and call routing.
- Ensures department has necessary equipment for daily operations.
- Assists in guest check in and out, makes reservations, and answers incoming calls.
- Ensures each guest receives exceptional guest service and resolves guest complaints or disputes.
- Communicates with housekeeping on a regular basis regarding room status.
- Communicates, cooperates and coordinates with co-workers and managers in the Hotel Department and all other departments.
- Processes accurate cash and credit card transactions.
- Promotes the hotel/casino and all its services and facilities while maximizing occupancy and ADR.
- Processes daily reports, reconciliations, journals, etc. and accurately and in a timely manner reports any problems or discrepancies immediately to the Front Office Manager or Hotel Manager.
- Assures safety and security of all guests, customers and co-workers as well as protecting company assets.
- Assists in the preparation of commissions for OTA and Travel Agents.
- Checks in Busses, Groups, ensures keys are made and payment is collected.
- Assists in preparing weekly schedule
- Ensures on-going training of Front Office Staff based on established policies and procedures
- Performs other job-related duties as assigned.
SUPERVISORY/MANAGEMENT AUTHORITY
Supervise/manage a department and provide input towards hiring/firing/performance decision.