Sr. Business Analyst - Chick-fil-A Intranet

Job Function

Information Technology

Position Type

Experienced Professionals

Posting Location : Location

US-GA-Atlanta

As Chick-fil-A's global footprint grows, we're building a best-in-class network of communications channels to ensure that our Operators, Team Members, and Staff receive relevant and timely communications that equip them to make business decisions while fostering a culture of care.

This role is the primary day to day partner and liaison between Corporate Communications and DTT. This role is also a SME for Chick-fil-A’s suite of enterprise communications solutions, including @Chick-fil-A, the corporate intranet. @Chick-fil-A is the primary communications channel for the Chick-fil-A Support Center to Operators and their Team Members. This role is responsible for the technology solutions that enable Corporate Communications to successfully execute their role in the business.

A person in this role has the vision to bring focus to an often-ambiguous context and dynamic set of business challenges. This role is an excellent collaborator and has experience thriving in agile working models.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Co-create vision and strategy with leadership and teams in Corporate Communications to achieve business outcomes.
• Partner with Corporate Communications' Content and Channels team to define, prioritize and oversee the development of product redesigns, new features, enhancements, and integrations, including managing the product backlog.
• Partner with help desk team to troubleshoot, verify, and remediate end user support tickets.
• Partner with technical team on development and maintenance of our content management system and video platform
• Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of changes and issue resolution.
• Leverage subject matter expertise of User Experience Design and Strategic Communications to drive exceptional digital outcomes.
• Track platform effectiveness and other digital platforms through key performance metrics
• Partner with Technical implementation partners and vendors to ensure delivery of expected outcomes.

• Knowledge and/or experience with Agile development approaches and techniques.
• Experience with technical systems and UX/UI design
• Experience in Product Ownership
• Ability to understand business needs and translate them to functional/technical requirements.
• Sharp analytical and problem-solving skills
• Ability to effectively manage vendors

• Experience with Intranet web-based software (such as Optimizely, Unbounce or similar tools)
• Experience in driving teams and management to decisions
• Strong verbal and written communication skills
• Excellent personal and relational intelligence
• Demonstration of leadership and strong collaboration
• Ability to quickly learn and comprehend technical systems.
• Self-starter who completes responsibilities with minimal supervision
• Team player who is committed to both the team and the product.
• Strong decision-making skills with the ability to collaborate and make decisions in the gray.
• Servant spirit with strong sense of stewardshipExperience in managing a beginning-to-end software implementation.
• Experience in vendor management and software selection
• Advanced Certified Scrum Product Owner
• Certified Scrum Professional – Product Owner
• Certified Business Analysis Professional (CBAP)