JOB TITLE: Consolidated Dispatch Director

REPORTS TO: Northeast Oklahoma Enhanced 9-1-1 Trust Authority

FSLA: Salary/Exempt

SALARY RANGE: $90,000 - $120,000 commensurate with experience

This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA).

General Purpose:

Under the supervision of the Northeast Oklahoma Enhanced 9-1-1 Trust Authority the Dispatch Director is responsible for managing and directing operations and resources dedicated to the combined fire, law enforcement, and medical emergency communications functions for Rogers County.

Essential Functions:

• Adhere to and meet all benchmarks set for the by the Trustees of E911 Trust Authority
• Prepare and maintain annual budget and user agreements
• Evaluate technological enhancements necessary for quality public safety service that includes compliance with NG911 mandates and recommendations
• Develop and implement policies, procedures, and protocols to accomplish center objectives; review and update regularly
• Provide quality improvement reviews and recommend dispatch needs of law enforcement, fire, emergency service providers, and the public
• Responsible for daily operations of Computer Aided Dispatch, recording equipment, radio functionality, camera systems, 9-1-1 Telephony, and non-emergency phone system
• Maintain efficiency and cooperation between all user agencies
• Participate in safety improvement for citizens and patient outcomes
• Liaison to local municipalities and districts
• Attend advisory, legislative, or committee meetings
• Serve on designated boards
• Investigate citizen/outside agency complaints
• Recruit, train, and provide direction for E911 employees
• Performs all other duties as assigned

Minimum Qualifications:

• Qualified to access the Oklahoma Law Enforcement Telecommunications System of behalf of the E911 Trust Authority
• Five (5) years of supervisory experience in a consolidated emergency medical services, fire, or law enforcement dispatch center or closely related field
• Knowledge of ordinances, laws, regulations, and procedures related to public safety communications management
• Experience with communications systems and system interfacing with wired/wireless communications
• Experience with principles and procedures of a dispatch agency
• On-call status required in the event of emergency or disaster in Rogers County
• May require work or travel outside regular office hours

Preferred Qualifications:

• Ten years of supervisory experience in 9-1-1 dispatch or closely related field
• Master’s Degree
• Certifications:
  • Emergency Medical Dispatch (EMD)
  • Fire Dispatch (EFD)
  • Law Dispatch (EPD)
  • Emergency Number Professional (ENP)
  • POCO/NENA Center Management Certification