Facilities Coordinator
Dutch Bros Coffee
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Position Overview:
The Facilities Coordinator supports Field Operations by facilitating the initiation, adjustment, or termination of utilities and planned maintenance services. This role is responsible for all communication and administration in support of the Facilities team. They monitor and respond to inquiries, work requests, and other initiatives involving facilities management. The Facilities Coordinator works closely with other teams and key stakeholders to accomplish functional objectives.
Key Result Areas (KRAs):
Respond to regular and urgent work requests:
Act as main point of contact to review, initiate, coordinate, and close out work order requests that are submitted via phone, email, or Ecotrak
Work with Operators, Regional Managers, and Managers to gather necessary information needed to resolve a work order request
Prioritize work orders and escalate as needed to the appropriate authorized service provider
Maintain open communication with service providers and vendors
Escalate urgent or emergency work order requests that may cause interruption to the operation of any given location per DB standard
Initiate, track, and ensure completion of warranty related service requests with general contractors, equipment manufactures, and/or appropriate authorized vendors
Review and approve proposals that fall within approval authority via email
Pull and analyze work order reports to determine areas of improvement
Exemplify proficient knowledge of the DB Facilities work order management platform
Coordinate utilities and planned services for Company Owned locations assigned sites:
Maintain and initiate facilities maintenance requests and preventative maintenance procedures and programs
Coordinate with the Construction team, developers, and general contractors to collect utility information for assigned DB locations
Maintain interdepartmental communication to resolve any issues that would prevent the start of utility services
Initiate utility services with the utility provider by providing the appropriate start dates, billing information, and location information to ensure timely utility activation
Coordinate deposit requirements as needed and notify Finance of terms
Follow DB guidelines on tracking and recording utility information in Lucernex
Notify correct contacts with Finance and the third party utility management partner of necessary utility information including vendor information, account numbers, start dates, deposit/billing information, etc.
Coordinate payment information and applications with the various utility agencies and notify finance/accounting of the account information
Track new shop opening dates to ensure timely setup completion of utility services and preventative maintenance programs
Coordinate the execution of all regular and ongoing services including linens, solid waste, landscape, pressure washing, and grease trap cleanings
Research, record, and track shop information (grease trap location and type, trash enclosure size) within department spreadsheet and Lucernex
Provide regular reports to service providers to notify them of start dates and pertinent information required for ongoing service and maintenance
Collaborate with Field Services to ensure that all questions regarding services are answered and resolved to ensure department standards are met and new locations are opening on schedule
Track, maintain, and coordinate with necessary parties on assigned emergency capital projects:
Collect, compile, and evaluate data regarding the performance of all aspects of a site, facility, and equipment maintenance
Track, manage, and upload documents into Lucernex for each project
Effectively utilize and navigate reports run through LucernexLucernex
Create Facilities in Lucernex for all new DB locations (company owned and Legacy)
Support assigned Regional Facilities Manager as needed
Track, maintain, and coordinate with necessary parties on assigned emergency capital projects
Review and approve invoices that fall within approval limit/authority via email and Ecotrak
Facilitate payment of invoices with Finance that are received via email
Organize and execute work tasks based on priority
Assist supervisor and other departments with research, problem solving, and projects, as needed
Assist with New Operator Orientation
Job Qualifications
Minimum of 3 years of administrative experience, required
Associates degree, preferred
Proficiency in Microsoft Office Suite and Google Suite
Exceptional organizational skills are required
Knowledge of building site repair and preventative maintenance, preferred
This position is eligible for remote work within any state Dutch Bros currently resides in (AL, AZ, CA, CO, FL, ID, KS, KY, MO, NM, NV, OK, OR, TN, TX, UT, WA, WY)
Skills
Analytical Thinking
Administrative Process
Problem Solving
Deadline Management
Time Management
Interpersonal Relationships
Communication
Workplace Organization
Prioritization
Multitasking
Physical Requirements
Occasional lifting up to ten pounds
Must be able to work in a climate-controlled office environment
Vision must be good, or corrected to normal, to perform normal job duties
Hearing must be good, or corrected to normal, to have the ability to understand information to perform job duties
Ability to read and write in English in order to process paperwork and follow up on any actions necessary
Sitting for extended periods of time
Manual dexterity needed for keyboarding and other repetitive tasks
Compensation:
$26.14 - DOE
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!