Treatment Coordinator

Full job description

TREATMENT COORDINATOR

JOB DESCRIPTION

POSITION SUMMARY

As a Treatment Coordinator at Flawless Smile Dentistry, you are a vital member of our team, collaborating closely with both providers and patients to facilitate the delivery of essential dental treatments. Your role is pivotal in ensuring that patients receive the care they require, while also ensuring their understanding and comfort throughout the treatment process. As a Treatment Coordinator, you are instrumental in facilitating the journey towards optimal oral health for our patients. Your dedication to patient education, comfort, and seamless treatment coordination ensures that each individual receives the care they need in a supportive and nurturing environment.

ABOUT FLAWLESS SMILE DENTISTRY

We are Flawless Smile Dentistry,we provide an amazing experienceand we are growing by the day. Our mission is to create amazing experiences by inspiring confident smiles, impacting our community and changing lives. We are inspirationaland accountablein our pursuit to see each team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, aligned, results oriented and transparent.

PERFORMANCE OBJECTIVES

• Enter all plans into the “Treatment Analysis” document and keep up with acceptance percentage at 65%.
• Check schedule a week in advance, audit every DR appointment and verify that every appointment is scheduled according to the template and with the correct provider and services.
• Present simple to compressive treatment plans to patients with confidence.
• Follow up with unpaid insurance claims and insurance questions.
• Call all new patient leads generated through Hubspot and other platforms first thing in the morning and periodically throughout the day.
• Call unscheduled patients (30/day).

KEY COMPETENCIES

● The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive

● Ability to thrive in an environment of change and growth

● Accountable and coachable to learn the Flawless Smile Dentistry Way of delivering dental care

● Experience successfully maintaining a positive attitude while working in a team environment with competing priorities

● Ability to engage with patients, providers, and team members building professional relationships

● Strong written and verbal communication skills

● Ability to be flexible and accept different work assignments within the practice, which may include travel to other locations, with a positive approach

● Outstanding organization and administrative skills

● Ability to think individually as well as collaboratively when approaching job responsibilities

● Ability to demonstrate initiative, dependability and promptness

● Ability to exercise confidentiality with patients and patient care

EDUCATION AND EXPERIENCE

● High School Diploma or Equivalent (GED) required

BENEFITS

• Employer-Sponsored: Health and Vision Insurance
• Company dental discounts for employee and immediate family
• Paid Holiday, Vacation, and Sick time
• Professional Training & Development Opportunities
• Employer-Sponsored Quarterly Team Events
• Performance Based Bonus

PHYSICAL REQUIREMENTS

● Requires the ability to sit, stand, and walk for prolonged periods of time

● Requires ability to occasionally lift up to 25lbs

● Position may require travel to and from field sites to monitor the status of multiple projects

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Flawless Smile Dentistry recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Claremore, OK 74017 (Required)

Ability to Relocate:

• Claremore, OK 74017: Relocate before starting work (Required)

Work Location: In person