Front Office Coordinator

Full job description

Front Office Coordinator

JOB DESCRIPTION

POSITION SUMMARY

As the Front Office Coordinator at Flawless Smile Dentistry, you play a pivotal role in ensuring our patients have an amazing experience from the moment they walk through our doors. Your primary responsibility is to guarantee that appointments run seamlessly and on schedule, contributing to the overall efficiency and success of our practice. As a Front Office Coordinator, you are not just managing appointments; you are instrumental in shaping the patient experience and ensuring that each individual feels valued and cared for throughout their interaction with our practice. Your dedication to excellence and commitment to patient satisfaction are essential to our success.

ABOUT FLAWLESS SMILE DENTISTRY

We are Flawless Smile Dentistry,we provide an amazing experienceand we are growing by the day. Our mission is to create amazing experiences by inspiring confident smiles, impacting our community and changing lives. We are inspirationaland accountablein our pursuit to see each team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, aligned, results oriented and transparent.

PERFORMANCE OBJECTIVES

• Standing to greet patients upon arrival
• Monitor all patient communication platforms and respond promptly
• Call and confirm all upcoming DRs appointments
• Fill the doctor and hygiene schedule as needed
• Paperwork updates; HIPAA, health history for upcoming appointments
• Verifying Insurance for patients prior to scheduled appointments
• Monitor the “Insurance Correction” sheet daily and manage requests
• Keep a log of cancellations and communicate these with treatment coordinators, who will call patients to fill these spots
• Complete end of day checklists

KEY COMPETENCIES

• Understand how WP, MTC, and Downgrades apply to route slips and treatment
• Be able to update fees and changes with insurance
• Understand A/R and adjust accounts accordingly
• Ability to thrive in an environment of change and growth
• Accountable and coachable to learn the Flawless Smile Dentistry Way of delivering dental care
• Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
• Ability to engage with patients, providers, and team members building professional relationships
• Strong written and verbal communication skills
• Ability to be flexible and accept different work assignments within the practice, which may include travel to other locations, with a positive approach
• Outstanding organization and administrative skills
• Ability to think individually as well as collaboratively when approaching job responsibilities
• Ability to demonstrate initiative, dependability and promptness
• Ability to exercise confidentiality with patients and patient care

EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent (GED) required
• 1 year + of dental experience (preferred)

BENEFITS

• Employer-Sponsored: Health and Vision Insurance
• Performance Based Incentive Compensation
• Company dental discounts for employee and immediate family
• Paid Holiday, Vacation, and Sick time after 1 year of employment
• Professional Training & Development Opportunities
• Employer-Sponsored Quarterly Team Events

PHYSICAL REQUIREMENTS

• Requires the ability to sit, stand, and walk for prolonged periods of time
• Requires ability to occasionally lift up to 25lbs
• Position may require travel to and from field sites to monitor the status of multiple projects

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Flawless Smile Dentistry recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)
• Dental office: 1 year (Preferred)

Work Location: In person