KNOWLEDGE AND SKILLS:

• Ability to evaluate situations and adopt an effective course of action, to delegate responsibilities, organize and present facts effectively.

• Ability to establish working relationships with clinical, administrative and support staff in order to develop professionalism and coordination within the team.

• Ability to establish and maintain an effective working relationship with fellow employees, clients and community partners.

• Ability to see, hear and speak clearly to interact with staff, consumers, family members, administration and the community, both in person and on the telephone.

• Ability to maintain strict confidentiality guidelines regarding client information.

• Ability to work well under pressure meeting deadlines with efficiency and consistency.

• Ability to work with various systems while maintaining professionalism, maturity, objectivity and a cooperative attitude.

JOB DUTIES AND RESPONSIBILITIES:

Responsible and immediately supervised by the Integrated Team Manager:

This position is responsible and held accountable for the following duties:

• Provide varying types of case management and/or rehabilitative services in various settings to individuals, families and groups.

• Provide crisis intervention services as directed by policy, procedure, and/or protocol.

• Studies and evaluates the needs and abilities of the client and assists them to function more adequately through use of their own strengths and through use of community resources.

• Completes all agency documentation of services in a thorough, accurate and timely manner.

• Assists clients to adjust and adapt themselves to their environment, care and treatment.

• Maintain case management certification as required.

• Regular and predictable attendance is an essential job requirement.

• Employee must be willing and able to perform all job related travel normally associated with this position (this may include transportation of clients).

• Must meet agency standards of billable services and fiscal responsibility as designated by the County Management.

• Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.

• Participates in staff meetings.

• Must meet “satisfactory” expectations at any scheduled job performance evaluation.

• Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate.

Must perform the specific job duties as listed above to meet position expectations.

In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional groups; in exercising mature judgement in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively; both orally and in writing.