You'll be the smiling face overseeing the smooth operation of our Player Services and Cage activities. Ensuring accuracy and efficiency is key, but so is providing exceptional customer service. Basically, you'll be the on-the-floor leader, keeping things running smoothly and making sure every guest experience is a winning one!

Hard Rock Hotel and Casino, Tulsa, is searching for a dynamic and resourceful Supervisor to oversee our Player Services and Cage activities while ensuring every guest and employee feels like a VIP. In this role you will be the mastermind behind a smooth-running cage, ensuring efficient operations and responsible gaming practices.

What You'll Do

• Set priorities, assign tasks, and mentor your team to excel, fostering a collaborative and supportive environment.
• Conduct evaluations, provide constructive feedback, and guide your team towards continuous improvement.
• Ensure every action aligns with tribal, federal, and company regulations, safeguarding our reputation and integrity.
• Identify and implement innovative solutions to streamline processes and boost productivity.
• Creatively resolve guest and employee concerns, diffusing tension and restoring harmony within your domain.
• Implement and manage our rewards program, ensuring guests feel valued and engaged.
• Build strong connections with management, staff, and guests, creating a positive and welcoming atmosphere.
• Drive consistent adherence to our high service standards, ensuring every interaction is a delight.
• Analyze reports, identify trends, and provide valuable insights to optimize performance.
• Oversee ATM and kiosk cash levels, manage staff closeouts, and ensure accurate financial transactions.
• Verify funds, report currency information, and safeguard sensitive casino and guest data.
• Issue winning checks and distribute paperwork, making every lucky moment a celebration.
• Coordinate and audit operational and promotional stock, ensuring smooth execution of campaigns.

• Be a champion of confidentiality, protecting sensitive casino and guest information with unwavering vigilance.

You're a Perfect Fit If

• You juggle accounting, gaming, and regulations like a pro, always keeping Title 31 close to your heart.
• You're a master organizer and communicator, keeping things running smoothly.
• You orchestrate exceptional service, crafting memorable experiences that make guests want to hit the jackpot of returning.
• Well-developed money-handling skills and a talent for maintaining order and accuracy are essential for this crucial role.
• You have a passion for the casino industry and are excited to contribute to its success.
• You’re proficient in Microsoft Office and comfortable navigating a fast-paced environment with tight deadlines.

What We Offer

• Choice of four medical plans with prescription coverage and wellness programs.
• Dental and vision plans are available.
• Telemedicine: Access healthcare 24/7, no matter where you are!
• Flexible spending accounts: Save on medical, dependent care, and commuter costs.
• Health savings account (HSA) option for high-deductible health plans.
• Company-paid life and disability insurance for peace of mind.
• Employee Assistance Program (EAP): Free 24/7 support for you and your family.
• Invest in your future with a 401(k)-retirement plan with a generous company match (up to 6%).
• Earned Wage Access (EWA) gets you paid before your payday.
• Paid time off: Vacation, sick leave, bereavement leave, and holidays.
• Welcome new arrivals with paid maternity and paternity leave.

• Salaried employees earn extra based on CNE's performance and their work through our yearly incentive program.
• Customize your benefits with optional insurance add-ons like critical illness and identity theft.

Requirements

• We're looking for someone with a minimum of a high school diploma (or equivalent) and at least one year of cash handling and/or customer service experience. Alternatively, a blend of education and relevant experience will do the trick!
• Supervisory experience preferred.
• A valid driver's license is key, and so is gaming authority licensing - you must play by the rules!
• Be prepared for a vibrant atmosphere with exposure to smoke, noise, and bright lights.

Join our team and become the mastermind behind a truly unforgettable casino experience! Apply now and let's deal you a winning career hand!

#PlayerServices #CageSupervisor #Hopitality #FutureLeaders

Here's what awaits you:

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).

• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.

• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.

• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.

• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.

• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.

• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

• Job Identification 25716
• Job Category Finance
• Posting Date 09/10/2024, 05:56 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Varies
• Locations Catoosa - Hard Rock Hotel & Casino (OK) (On-site)
• Regular or Temporary Regular