E-Games Technician Manager

As the E-Games Technician Manager, you will lead a team responsible for the maintenance, repair, and performance of all electronic gaming machines (EGMs). This role involves hands-on technical expertise, strong leadership, and the ability to analyze data and make sound operational decisions. The ideal candidate will be proactive in problem-solving, committed to regulatory compliance, and capable of fostering a motivated, high-performing team environment.

• Oversee daily operations of the E-Games Technical Department across multiple facilities.
• Hire, train, coach, and evaluate E-Games Technicians and Supervisors.
• Develop shift schedules and ensure adequate staffing coverage.
• Manage departmental budgets, resources, and expenditures.
• Ensure compliance with gaming regulations and internal policies.
• Oversee the repair, modification, and preventative maintenance of gaming machines.
• Maintain accurate EGM inventory records and current floor layouts.
• Produce reports and analyze slot activity and performance data.
• Coordinate equipment change activity and facilitate the sale of CNE-owned gaming products.
• Lead departmental projects and participate in personnel actions such as performance reviews, promotions, and disciplinary actions.
• Operate company vehicles between CNE properties as needed.

• High School Diploma or GED required; technical or electronics background preferred.
• Minimum of 5 years of E-Games technician experience or equivalent electronics experience.
• At least 3 years of supervisory or management experience in an E-Games Technical Department preferred.
• Must possess IGT Associate Technician Certification and IGT Advanced E-Games Technician Certification (or be able to obtain them).
• Valid driver’s license and ability to travel between properties.
• Ability to lift up to 75 lbs and stand or walk for extended periods.
• Strong leadership, decision-making, and communication skills.
• Proficiency in computer applications and data reporting.
• Must be able to obtain and maintain licensing through the appropriate gaming authority.