Surveillance Agent
Hard Rock Hotel & Casino Tulsa
The Hard Rock is seeking a dedicated Surveillance Agent to play a critical role in maintaining the integrity of casino operations and ensuring a safe environment. This position involves continuous monitoring of casino activity, identifying potential violations or security concerns, and collaborating with other departments to investigate and resolve incidents.
Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!
Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.Here's what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
-
Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
-
Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
-
Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
-
Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
Monitor casino activity using audio and video surveillance equipment to ensure compliance with gaming regulations, protect casino assets, and maintain the safety and security of guests and employees.
- 12 college credit hours and completion of Composition 1 (or equivalent combination of education and experience).
- 6 months of related work experience (or equivalent combination of education and experience).
- Proficient written and spoken English.
- Excellent report writing skills.
- Proficient operation of phone systems, office equipment, computers, and basic software (Microsoft Office Suite, etc.).
- Excellent attention to detail.
- Strong problem-solving skills.
- Ability to perform repetitive tasks.
- Ability to work effectively in a team environment.
- Ability to obtain and maintain required gaming licenses.
- Valid driver's license.
- Ability to sit for extended periods with occasional standing and walking.
- Ability to lift and carry up to 10 pounds.
- Maintain up-to-date knowledge of all relevant federal, state, and tribal gaming regulations, policies, and procedures, including Title 31 (Bank Secrecy Act) rules.
- Proactively monitor all casino areas and personnel, including, but not limited to, Table Games, Casino Cage, Soft Count, Slots, and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
- Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence, and monitor the system for malfunctions.
- Proactively observe and review videos, then complete required documentation regarding specific incidents, including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
- Monitor casino radio traffic and respond as needed.
- Collaborate and cooperate with Loss Prevention, Internal Audit, CNGC, local Gaming Authority, law enforcement agencies, and other departments on investigations.
- Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
- Maintain logs of daily activities, video reviews, equipment malfunctions, and other relevant information.
- Operate the computerized report management system for inputting, accessing, updating, and printing reports.
- Maintain proper chain of custody for video evidence and reports.
- Testify or attest to the accuracy of reports and video evidence as required.
- Ensure surveillance equipment is operating correctly and perform regular checks and logs.
- Maintain strict confidentiality of Surveillance operations, any non-public information learned as an employee, and adhere to standards of conduct.