The ideal candidate is an experienced systems professional with strong analytical, technical, and leadership skills who thrives in a fast-paced environment. If you are passionate about system design, application support, process improvement, and leading complex technology initiatives, we encourage you to apply.

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Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

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We are seeking a highly skilled and motivated Senior Gaming Systems Analyst / Application Systems Lead to play a critical role in supporting and optimizing enterprise gaming systems and business applications. This position serves as a strategic bridge between business operations and technology, ensuring system solutions align with organizational objectives while delivering exceptional user experiences and operational efficiency.

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• Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field; equivalent experience may be considered.
• Minimum of 7 years of gaming systems support experience.
• Minimum of 5 years of experience supporting or administering IGT Advantage systems preferred.
• Experience working with relational databases and SQL.
• Experience with SSRS Reporting Services or similar reporting tools.
• Strong understanding of system integrations and full software development lifecycle methodologies.
• Experience gathering business requirements and translating them into technical specifications.
• Proven ability to manage complex projects and competing priorities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strategic system planning and roadmap development experience.
• Advanced product and application management expertise.
• Experience working in highly regulated environments.
• Strong customer service orientation and stakeholder management skills.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated leadership and mentoring capabilities.
• Ability to travel occasionally, including overnight travel.
• Availability to provide after-hours and weekend support as needed.
• Participation in an on-call support rotation.
• Possession of a smartphone to maintain communication availability.
• Valid driver's license with a satisfactory driving record.
• Ability to obtain and maintain all required gaming licenses and regulatory approvals.

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• Analyze business processes and operational requirements to develop effective system solutions.
• Design user-friendly interfaces and system functionality that meet business objectives and compliance requirements.
• Evaluate, troubleshoot, and resolve complex business system issues.
• Develop functional specifications and detailed system requirements documentation.
• Configure application settings, system tables, and business process workflows.
• Perform application setup, maintenance, and enhancements according to organizational policies and procedures.
• Lead system implementation efforts and ensure successful deployment of new functionality.
• Support strategic system roadmaps and integration initiatives.
• Create comprehensive test plans and test scripts.
• Conduct user acceptance testing (UAT), system testing, and integration testing.
• Validate system performance and ensure solutions meet business and technical requirements.
• Develop end-user documentation and training materials tailored to both technical and non-technical audiences.
• Conduct training sessions for super-users and key stakeholders.
• Facilitate smooth system transitions and promote user adoption.
• Provide ongoing application support, issue analysis, troubleshooting, and resolution.
• Identify opportunities for process improvements and system optimization.
• Manage high-priority incidents and coordinate resolution efforts.
• Participate in on-call support rotation and provide after-hours support when necessary.
• Lead and mentor team members, providing guidance and technical direction.
• Collaborate with executives, managers, subject matter experts, vendors, and third-party representatives.
• Manage multiple projects and priorities simultaneously while maintaining high-quality results.