Player Services Representative
Full-time
Catoosa, OK, USA
As a Player Services Representative, you will be the face of guest interaction on the casino floor. You’ll handle cash transactions, troubleshoot minor machine issues, and promote current events and amenities. Your role includes maintaining a clean and organized gaming area, staying informed about promotions, and ensuring compliance with gaming regulations. This position requires a proactive, guest-focused attitude and the ability to thrive in a fast-paced, high-energy environment.
Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!
Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.Here's what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
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Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
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Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
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Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
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Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
The Player Services Representative ensures a smooth and enjoyable gaming experience by assisting guests with ticket redemption, jackpot processing, and minor machine repairs. This role is central to maintaining a clean, friendly, and entertaining casino environment while delivering exceptional customer service.
- High School Diploma or GED required
- Minimum 6 months of related experience or equivalent combination of education and experience
- Strong customer service and cash handling skills
- Proficient in basic computer operations
- Detail-oriented with ability to complete federal and state forms accurately
- Ability to stand and walk for extended periods (7+ hours/day)
- Comfortable working in smoke-filled and noisy environments
- Capable of lifting up to 25 lbs and performing moderate physical tasks
- Must obtain and maintain licensing from the appropriate gaming authority
- Process e-game jackpots and complete IRS forms (W2G/1042-S) accurately
- Assist guests in locating specific machines and denominations
- Perform minor machine repairs (e.g., clearing jams, resolving tilts)
- Promote a fun, friendly, and welcoming atmosphere for guests
- Maintain cleanliness and organization of gaming areas
- Respond promptly to machine service lights and guest needs
- Stay informed on current promotions, events, and property amenities
- Monitor for underage gaming and report concerns to supervisors
- Uphold Big 6 standards: Clean, Safe, Comfortable, Quick, Friendly, Fun