We are seeking a skilled and experienced Operations Manager to oversee our septic, plumbing, storm shelter, and portable restrooms divisions. The ideal candidate will be responsible for leading a team, ensuring smooth operations, and maintaining high standards of service and safety. This role requires strong leadership, problem-solving abilities, and a commitment to customer satisfaction. The ideal candidate will be capable of taking leadership’s vision and strategically building and executing implementation plans.

Qualifications:

• Previous experience in a managerial role, preferably in the sanitation or related industry.
• Strong leadership and decision-making skills.
• Strong strategic and implementation skills.
• Excellent problem-solving abilities and customer service orientation.
• Ability to work autonomously and handle multiple tasks simultaneously.
• Effective communication and interpersonal skills.
• Familiarity with safety regulations and procedures.
• Proficiency in Microsoft Office Suite and other relevant software.

Responsibilities:

1. Integration of Business Planning

• Lead, Manage, and hold others Accountable
• Business Plan Execution
• Harnessing Visionary’s (Owners) Ideas
• Bringing the leadership team together and ensuring synchrony
• Ensuring the proper management of projects among teams

2. Monday Morning Meeting Leadership:

• Facilitate weekly safety and planning meetings.
• Identify safety topics and discussion points.
• Document safety meetings for record-keeping.
• Review past and upcoming jobs, revenue/sales numbers, and departmental overview.
• Discuss expectations and support staff in coaching and training.

3. Supervision and Scheduling:

• Supervise team leads to ensure smooth operations across service, call center, and installation teams, including scheduling, maintenance, and delivery.
• Manage staff scheduling to ensure adequate coverage and efficient utilization of resources.
• Developing and implementing emergency response plans to address unforeseen issues such as equipment breakdowns, staff injuries, or environmental emergencies.
• Act as a team player, filling in where needed to support daily operations.

4. Truck Inspections:

• Conduct weekly inspections of service and pump trucks.
• Ensure cleanliness, stock levels, and tool accountability.
• Address any maintenance or operational issues promptly.

5. Problem Solving and Customer Solutions:

• Provide solutions to operational challenges both on-site and with customers.
• Exercise autonomy and decision-making authority to retain customer satisfaction.

6. Leadership and Management:

• Demonstrate strong leadership and management skills.
• Support training and coaching of staff to maintain high performance standards.
• Lead verbal and written disciplinary actions as necessary.
• Ensure fair and consistent enforcement of company policies.

7. Division Management:

• Ensure effective communication and coordination between teams and with external stakeholders such as clients, vendors, and regulatory agencies.
• Identifying and pursuing opportunities for division growth, such as expanding service offerings and acquiring new contracts.
• Implementing quality control measures to ensure completed work exceeds customer expectations and delivers on company promises.
• Ensuring compliance with health and safety regulations, both for employees and customers, including proper disposal procedures and sanitation standards.

8. Reporting and Analysis:

• Present weekly and monthly performance numbers to leadership staff.
• Explain actions taken to address any missed goals or challenges.
• Provide recommendations for improvement and optimization.

Note: This job description is intended to convey information essential to understanding the scope of the Operations Manager role. Duties may vary based on business needs and organizational structure.

Why Join Our Team?

We work year round, and offer excellent compensation and benefits including traditional benefits, as well as:

• Paid Time Off, including paid birthday and holiday pay
• Flexible family scheduling
• Continuing education and opportunities for growth
• Company provided uniforms, including an annual boot allowance
• Company provided take-home vehicle
• Costco Membership
• Company phone
• Chiropractic care (4 annual visits)

About JT Services:

JT Services has been a trusted provider of residential plumbing services, septic services, and portable sanitation for over 15 years. We proudly serve the Tulsa and Grand Lake areas, offering reliable and efficient solutions to our valued customers. Learn more about us and our services on our website.