About the team

At Zillow, we’re building an innovative home-buying and selling experience. Our team’s mission is to streamline and simplify the process of selling homes for millions of people across the country! We are a passionate cross-functional group of talented product managers, program managers, analysts, and operators who are building and launching new products and services at start-up pace. Our team is looking for a Sr Seller Partner Operations Manager who isn’t afraid of working closely with real estate agents and internal teams to bring our product ambitions to life, which often means getting scrappy, moving fast, and finding opportunities to deliver great experiences to our customers. We believe in autonomy and moving quickly, so self-motivation and an interest in blazing new trails are musts.

About the role

As a Senior Seller Partner Operations Manager you will own the strategy, alignment and operationalization of performance management and disengagement for our agent network. You will be responsible for improving the performance of our partner network to ultimately drive improved conversion performance. We are seeking a highly analytical and results-oriented individual who will use performance data to communicate performance trends and provide insights into cross-functional teams and leadership. You will design and implement pilots/tests to improve conversion at different steps of the seller sales funnel. Closing gaps in the conversion funnel - helping partner teams take prospective sellers through, turn them to clients, and sell their home). Some examples of what you can expect:

• Lead the development and alignment of performance management strategies and policies for agent partners.

• Defining and executing the strategic vision for agent partner performance management and disengagement. Ensuring clear communication about progress is made to senior leaders, frontline teams, and external partners.

• Leading comprehensive root cause analysis, developing robust, data-driven action plans, and influencing internal and external stakeholders to drive sustained improvement across our funnel.

• Design, implement, and analyze pilots and tests to identify effective strategies for improving funnel performance.

• Scale successful programs and best practices across the agent network to drive overall performance improvement.

• Collaborate closely with Product Managers, Sales, and Marketing to ensure performance strategies are integrated into go-to-market plans.

• Proactively managing complex cross-functional dependencies, risks and stakeholder expectations.

• Provide clear and concise communication to management, business partners, and peers.

• Exercise significant personal discretion in the strategy and implementation of new business practices that serve internal and external customers and partners.

• Translating complex performance data into actionable strategic insights for cross-functional leadership, guiding critical business decisions and resource allocation.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $124,000.00 - $198,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You bring a lot to the table, and we’re excited to meet you! You demonstrate…

• A proven track record in strategic operations or business development in a tech environment, with at least 7+ years demonstrating success in leading and scaling complex, cross-functional initiatives.

• Excellent program management skills; ability to independently manage multiple priorities, work through ambiguous problems, align business partners, and hold partners accountable for deliverables.

• Data-oriented and hypothesis-driven; comfortable structuring tests to learn and using findings to iterate and scale programs.

• Exceptional analytical capabilities, with a demonstrated ability to structure ambiguous problems, synthesize complex data into clear, actionable insights, and develop hypothesis-driven solutions. Proficiency in advanced analytical tools (e.g., SQL, Excel) is required, with a preference for experience in data visualization platforms (e.g., Databricks, Tableau).

• Flexibility in both thinking and working: when the current path is blocked, you find a way through or around it.

• Mastery in executive-level communication, capable of articulating complex strategies and insights with clarity and conciseness to senior leadership, internal teams, and external partners.

• A demonstrated ability to influence without direct authority and forge strong relationships across an organization.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.