Internal Deadline: 12/16/2025

Typical hours will be 10:30am-2:30pm, M-F with occasional 2pm-6pm shifts as needed.

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

POSITION SUMMARY: The Float Teller provides excellent customer service while accurately and efficiently processing transactions in accordance with RCB Bank policies and procedures and within regulatory requirements. This role supports branches across a specified region by filling staffing gaps and assisting locations experiencing increased transaction volume or temporary staff shortages. The Float Teller is responsible for upholding consistent customer service standards, maintaining strong fraud-prevention awareness, and promoting products and services that enhance the customer’s banking experience, regardless of assigned branch.

ESSENTIAL FUNCTIONS:

1. Obtains customer identification, signatures, and any other required information; records and processes all transactions according to regulations, procedures, and established controls at any branch location assigned.
2. Examines cash, checks, and other supporting documents to verify authenticity, identify potential fraud or suspicious activity, and to protect the bank from financial/reputational loss. Follows established escalation procedures when encountering unusual or irregular transactions.
3. Professionally assists customers with questions and concerns during transactions; provides accurate information and refers customers to supervisors or appropriate departments when additional expertise is required.
4. Supports customer satisfaction and retention by identifying customer needs and promoting Bank products and services that may enhance their banking experience. Maintains familiarity with offerings across the Bank’s footprint to provide consistent service.
5. Balances cash drawer daily while adhering to branch-level controls. Promptly researches discrepancies and reports any outages to the supervisor.
6. Quickly adapts to different branch environments, staffing structures, and operational workflows. Supports branch team members as needed to ensure efficient and consistent customer service delivery.

EXPERIENCE REQUIRED:

• Previous customer service experience
• Previous cash-handling experience
• Previous experience as a Float Teller a plus

EDUCATION, CERTIFICATIONS & TRAINING:

• High school diploma or GED required
• Successful completion of teller training program after hire

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• Ability to learn and explain RCB Bank products and services
• Strong organizational, clerical, and process skills
• Working knowledge of applicable computer systems, such as Microsoft Word, Excel, and Outlook
• Strong reading comprehension, written communication, and basic math skills
• Ability to communicate clearly and professionally with customers and co-workers
• Ability to follow detailed procedures and maintain accuracy in changing environments
• Understanding of basic fraud indicators and commitment to proper escalation procedures
• Flexibility to work at multiple branch locations is required