Internal Deadline: 09/10/2025

POSITION SUMMARY: Assists in administration/supervision of the teller area as delegated by the Teller Supervisor or Retail Coordinator. Responsible for performing Teller duties (Providing excellent customer service and promoting Bank products/services while processing transactions and paying out funds in accordance with Bank procedures, regulatory and legal compliance requirements.).

ESSENTIAL FUNCTIONS:

1. Provides ongoing training and support to Tellers by providing input to the Teller Supervisor / Retail Coordinator on performance reviews, participating in new Teller training and mentoring.
2. Assists the Teller Supervisor / Retail Coordinator in preparing Teller work schedules, reviewing Teller work on a regular basis and conducting Teller audits.
3. Handles more complex customer issues that may be referred to the Lead Teller from other Tellers.
4. Performs Teller duties while professionally assisting customers with concerns and/or questions that may be mentioned during the transaction and referring to supervisor or other departments as needed.

EXPERIENCE REQUIRED:

Proven quality customer service experience.

Minimum on (1) year of consecutive, current and proven success handling cash.

Leadership & Teller experience required.

EDUCATION, CERTIFICATIONS & TRAINING:

High school

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• Thorough knowledge of teller services and customer service/relations.
• Basic clerical and processing skills.
• Strong reading, writing and mathematical skills.
• Ability to communicate clearly and effectively with customers and co-workers.
• Ability to manage multiple tasks/projects and deadlines simultaneously.