Site Technician/System Admin

Sonica - LMI Aerospace Distribution Center

Sonica - LMI Aerospace Distribution Center

IT
Posted on Friday, June 28, 2024

WHO ARE WE
Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition.

Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

Position Summary

The Site Technician/System Admin I (covering the Washington, MO & Cuba, MO sites) is responsible for the support/refresh of desktops, laptops, and mobile devices for end users, and for general maintenance and administration of the IT infrastructure and associated applications, including Microsoft Windows Server, Microsoft Active Directory, SCCM, Office 365, VMware ESXi, Citrix, and various other technologies and platforms. Additionally, this individual I will work with customers to resolve incidents and service requests that are unable to be resolved by the Service Desk or other supporting teams. He/She is responsible for maintaining the standard OS image on devices and asset tracking.

Essential Job Responsibilities

  • Provide hands-on, remote, and telephone technical support, installation, and/or configuration of hardware, software, printer, network and password-related issues to local IT customers.
  • Talking clients through a series of actions, either face-to-face or over the phone, to help resolve issues or configure systems.
  • Oversees the physical and virtual server environment required for file storage and retrieval, communication systems and application hosting.
  • Entering, processing, and closing Atlassian Jira Service Management tickets, developing/maintaining documentation and work instructions in Atlassian Confluence.
  • Network Access troubleshooting and repair.
  • Setup and take-down of audio-visual equipment in conference rooms.
  • Provide IT support by diagnosing/solving hardware, software, application issues on end user devices and servers.
  • Supporting roll-out of new applications, tools and services.
  • Responds in professional and timely manner to incidents and service requests.
  • Appropriately escalates issues to proper management team member.
  • Coordinate setup, distribution, inventory, imaging and maintenance of all end user technologies; use asset inventory system to track hardware and software maintain compliance.
  • Willingness to provide on-call support after hours in accordance with departmental needs and workload demands.
  • Monitors performance of data system, develops plans, and implements improvements for necessary updates, replacements, and expansion based on business needs.
  • Manages information backup, recovery, and retention processes.
  • Administers, maintains, and upgrades: Hyper-V and VMware environments, Microsoft Active Directory, Microsoft Windows Servers, and Microsoft Office 365 portal management.
  • Manages administration and storage of SAN and NAS devices.
  • Supports and troubleshoots end-user incidents and service requests.
  • Provides technical knowledge to support other members of the IT staff on system related issues.
  • Provide 2nd level support and mentorship to the Service desk team.
  • Assists Systems Engineers & Network Engineers with tasks and projects as needed.
  • Ensures operations are running in accordance with policies and procedures.
  • Other duties as assigned.

EDUCATION AND EXPERIENCES

  • Bachelor’s degree in computer science, Business or Engineering
  • Certification in A+, Network + or MCSE, CCNA, or any other type of MS IT certification strongly preferred.
  • Minimum of 3 years in computer support related field.
  • Demonstrate strong listening and verbal and written communication skills. Proficient in Microsoft products.
  • Technical knowledge or ITSM tools (e.g. ticketing systems, reporting & survey management.)
  • Willingness to learn Linux, AS/400, Veritas and various system/network monitoring tools.
  • Demonstrated ability to work in a dynamic environment with multiple priorities and shifting time requirements. Individual must demonstrate ability to lead, participate in team-oriented environments, and exceptional customer service with professional demeanor.
  • Expert knowledge of Microsoft 365.
  • Working knowledge of Jira Service Management (or similar tools) preferred.
  • Strong network troubleshooting skills.

Travel Required
Yes, 25% of the time (between locations)

WHY CHOOSE SONACA NORTH AMERICA AEROSPACE?

We take care of our people.

  • 401(k) retirement savings plan with a percentage company-match contribution
  • Competitive wages
  • Paid holidays
  • Paid time off
  • Medical, dental, vision, life, and accidental insurance
  • Short-term disability
  • Long-term disability
  • Employee assistance plan — for access to counseling, consulting and other community resources
  • Wellness program
  • Tuition assistance
  • Subject to eligibility, terms, and conditions


Physical Requirements: The employee must able to sit for extended periods of time with periodic breaks. Employee may frequently stand, stoop and/or walk as well as lift and /or move up to 40 pounds. The employee also must have the ability to remain calm under pressure and stress.

Work Environment: The employee will normally work in an office and shop environment. The noise level in the work environment ranges from quiet to moderate. The employee will be required to wear Personal Protective Equipment (PPE) when working on the shop floor.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America‘s Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.

Sonaca North America is an E-Verify Employer.

Sonaca North America is an Equal Employment Opportunity/Affirmative Action/Disability/Veterans Employer

NOTICE ON FRAUDULENT JOB OFFERS

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (“LMI Aerospace”).


This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.

Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.

Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.