Duties also include assisting clients with scheduling dogs for daycare, boarding and/or salon services and training classes. Includes selling extra or add-on services.

• Your job also involves handling client issues, assigning dogs to bathing technicians, stylists and suites for overnight boarding guests along with enrolling pets for training services.
• Along with the rest of the team, you are a part of creating a company that displays excellent service and kindness to the animals in our care.

Areas of Responsibility

In the beginning you will have the following areas of responsibility:

• Learning Tails-A-Wagn’ Policy and Procedures.
• Learning equipment skills including PetExec computer program, printer and phones.
• *Developing client service skills according to company policy.

Management and Scope

At the end of probation period you should be able to manage:

• Time
• The processes and procedures of the company
• Scheduling animals for bathing, styling, daycare, overnight lodging and training.
• Answer phones in an up-beat courteous manner.

*Answer questions from clients about schedules, rates and services offered within the facility.

• Effective selling of add-on services to clients
• At the end of probation period you should be able to make decisions for:
• Number and type of animals assigned to each bathing technician or stylist.
• What kind of suite and activity package is best suitable for each lodging client.
• Scheduling clients for bathing, styling, daycare, lodging and training services.
• Selling services and add-on services

What is expected from this team-member.

• Be at desk ready to take client calls.
• Convey “client is always right” attitude even when they are not.
• Don’t be afraid to get to know clients.
• Knowledgeable of all pricing and services.
• Respectful and helpful of other team members.
• Keep work area organized and free from clutter and dust.

Success will be measured by:

• How well clients respond to you.
• Repour and relationships you build with clients.
• Extra services goals you reach.
• Number of mistakes made in scheduling.
• Communication errors made with the departments.