Company:Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

We are seeking a dynamic, process-driven and experienced IT Service Portfolio & Process Excellence Analyst to lead the implementation of IT Service Portfolio Management within our organization as well as lead the development, documentation and continuous improvement of IT Service Management principals. This role is responsible for ensuring operational excellence by establishing standardized procedures and auditing against the procedures. This role will also play a crucial part in collaborating IT Service Owners supporting budgets, forecasting, actuals collection for IT financials on an enterprise-wide scale, managing various aspects of IT capital management. This role will actively participate in and support various global finance process/controls improvement and financial systems transformation projects.

Responsibilities

• Lead the design and implementation of IT Service Portfolio Management to optimize and align IT services with organizational goals.

• Define and maintain a comprehensive portfolio of IT services, ensuring strategic alignment and value delivery.

• Collaborate on forecasting processes, incorporating IT financials to ensure accurate predictions and resource allocation.

• Provide training and support to the larger IT organization on financial acumen for both IT Operational activities and IT Projects.

• Project Manage and coordinate annual operating plans and month forecast activities for the IT organization.

• Collaborate with cross-functional teams to align Oracle ERP functionalities with the organization's IT financial requirements.

• Identify opportunities for process improvements within IT financial and portfolio management.

• Implement best practices to enhance efficiency, accuracy, and transparency in financial processes.

• Create detailed process documentation, SOPs, Knowledge base articles and standard.

• Facilitate training and adoption of documented standards across teams.

• Perform regular audits of IT processes to ensure adherence to defined standards.

• Identify gaps and recommend corrective actions to maintain service quality.

• Generate regular dashboards and executive reports high light trends, risks and areas of improvement.

• Promote a culture of fiscal responsibility and customer-centric service delivery.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Accounting or Finance

• 5-10+ years of experience with increasing responsibility in an IT or business related role

• Proven experience in IT financial management and portfolio management

• Strong understanding of IT Service Portfolio Management concepts and methodologies.

• Strong understanding of IT capitalization principles

• Experience with Oracle Cloud ERP or similar ERP systems.

• Ability to drive and implement process improvements

• Experience with process mapping tools (e.g., Visio)

• Experience in leveraging technology to improve finance processes

• Process-oriented with the ability to structure processes

• Ability to gather, structure and analyze data from multiple data sources

• Ability to play both a strategic and tactical role as a leader and demonstrate an ownership mentality

• Ability to communicate/present to management

• Strong initiative-taker with a resilient, solution minded approach to complex problems

• Ability to partners with others to simplify complex processes, break down barriers and incorporate the ideas of others

• Ability to manage priorities against multiple deadlines in a challenging environment

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Position Location:

North Carolina

Compensation Range:

$81,800.00 - $140,300.00

Compensation Frequency:

Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com