Title: Director, Communications and Change Management Reports to: SVP, People and Operations Location: Remote, United States About the Role At PaulHood, we are transforming the mid-market CPA industry with an entirely new model. Our year-round membership model provides clients with expert tax and financial guidance, helping them feel more secure and realize their long-term financial goals. Founded 30 years ago by Paul Hood, our company has grown rapidly and now serves over 15,000 customers nationwide. To support our continued growth, we have completely modernized our business with technology and processes more akin to a SaaS company than a CPA firm. In response to this growth, we are seeking a Director, Communications and Change Management to lead and manage our organization's internal communication strategies and support cross-functional projects, ensuring effective and timely dissemination of information across the company. The ideal candidate will have a proven track record in creating and implementing successful communication initiatives, working cross-functionally, managing change, and driving project success within a fast-paced, growth-oriented environment. To do this well, you’ll need to be scrappy and hands-on, unafraid to dive into the tactical as a team of one. You’ll need the ability to influence without authority, deeply understand the nuances of our organization, and build deep cross-functional relationships. You’ll also need to possess an anticipatory perspective as we plan for and communicate new processes and strategies. What You Will Do •Develop and implement an effective internal communications strategy to engage and inform employees across all levels of the organization in alignment with organizational goals •Manage the communications calendar, ensuring timely delivery of key messages and initiatives •Act as a thought partner to the Leadership Team in managing communications within their functional areas •Collaborate with cross-functional teams to document and communicate new initiatives, including product launches, organizational changes, and strategic partnerships •Participate in change management processes, ensuring clear and consistent communication of organizational changes to employees •Establish standardized communication guidelines and best practices to maintain consistency in messaging across all channels •Own the management of the Company Town Hall communication process, coordinating with presenters, finalizing materials, and ensuring follow up •Contribute to the setting and sharing of the company vision and direction •Partner with senior leadership to develop messaging and communication plans for company-wide events and key milestones •Monitor industry trends and emerging communication technologies to enhance internal communication effectiveness continually •Oversee and drive the successful execution of cross-functional projects, ensuring alignment with organizational objectives •Develop project plans, set milestones, and manage resources to achieve project goals within established timelines and budgets •Identify and mitigate potential project risks, providing effective solutions to keep projects on track •Collaborate with stakeholders to ensure alignment and effective communication throughout the project lifecycle Experience You Will Need •7+ years of experience in internal communications and project management for a start-up or rapidly changing organization (ideally growth stage from $10m to $50m) with at least 3 years in a leadership role •Demonstrated success in developing and implementing effective internal communication strategies and managing or supporting complex projects •Exceptional written and verbal communication skills, with the ability to craft clear and engaging messages •Experience working cross-functionally and building relationships with stakeholders at all levels •Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously •Proficiency in various communication platforms and technologies, including intranet, email, social media, and collaboration tools •Experience in managing change and supporting organizational transformation through effective communication and project management Who You Are •A stellar written and verbal communicator: You’re able to synthesize information (including details required by front-line staff) into a coherent message that addresses the big-picture story and the minutiae required for successful implementation •Strategic: You’ve built communications strategies to support evolving and changing workforces that have carried employees *with* the companies as they’ve changed and grown. •Collaborative: Your track record shows your ability to work effectively with leaders in all functional areas, learning their business needs and connecting them to the broader company strategy when supporting team or company communications. •A Project/Initiative Communications Wizard: You’re able to stitch into on-going functional or cross-functional projects without leading them. You’re able to support project teams in thinking about and planning communications as a part of their project work. You’re enthusiastic about managing the tactical work of developing communications, getting cross-functional input/approval, and rolling out the messaging in a timely manner. •Scrappy and Resourceful: This role will be a solo position for the near future. Success will be defined by someone who can comfortably move “up and down” the ladder of seeing the big picture and driving a plan, while owning the day-to-day development of tools and communications. •Fast and Flexible: You work quickly and respond to issues that arise as needed. You’re great at building flexible systems and processes to allow for pivots and change when needed, within the framework of the strategy. •A Contextual Thinker: This role will be working throughout the organization and will need to keep in mind potentially conflicting priorities and look for opportunities to surface issues appropriately. •Detailed and Accurate: You’re the guru of crossing the t’s and dotting the i's. Rarely does one catch typos or misspellings in your work, and you don’t have to reissue clarifications or corrections. You’re also the standard-bearer of keeping communications reflective of the brand voice and culture. What’s In It For You You will join a forward-thinking team that is reshaping the future of the tax and accounting industry. With a strong commitment to diversity and inclusion, our gender-balanced leadership group reflects our belief in the power of varied perspectives to drive innovation. You’ll align with an organization that helps its clients optimize their financial health, enabling them to keep more, save more, and protect more of their money so they can use it for the things they care about most. In addition to the inherent satisfaction of aligning with a business that is changing the lives of thousands of people, you will receive stock options to align your rewards with the success of the company. Additionally, you’ll be part of a team that prioritizes trust, collaboration and having fun. We work hard and value rest. (Incumbent will be granted a minimum of 18 days of time off per year, in addition to our 19 company holidays.) In addition, our benefits package includes: + 12% Bonus Opportunity + Stock Options + Comprehensive Employee Benefits Package + 401k Program with Company Matching +Paid Volunteer Days + Educational/Personal Growth Reimbursement EEO and Diversity Statement PaulHood is an equal opportunity employer. We recruit, employ, compensate, develop, and promote without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state, and local laws. If you need reasonable accommodation in the application or interview process, please tell us. At PaulHood, we champion a vibrant workplace culture that thrives on diversity, and we do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by a passion for creating an inclusive space for all. Believing a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices, PaulHood will continue to champion a workplace culture that prizes diversity and inclusivity.